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Commissioning and payment information:

• Customers will be responsible for providing an accurate high resolution image of the character/item being ordered, minimum 2 view of the character required (we must be able to see the markings clearly), 3 view is preferred for best results in completing the character/order. Image of your character is to reflect what you want your suit/product to look like for us to build in order to receive a quote.

• Payment in full is preferred, if payment in full is not possible we will require a 50% non-refundable deposit upon commissioning. (this will lock in your slot not start your commission) The 50% downpayment pays for time researching and purchasing the supplies for your character.

• Payment plan must be paid off within 2 months of the first 50% down payment. 

• Payments must be completed the first week of the month unless a different payment date is discussed. Failure to make a payment may result in cancelation of your commission. BE RESPONSIBLE WHEN COMMISSIONING US. If you are unable to make the payments guaranteed do not commission us.

 

• A signed agreement of our terms of service will be required, along with photo id/drivers license or other item that can act as id to provide proof of being 18 or older (we do not require the drivers license/id numbers they can be blacked out, birth date and photo are required to be shown)

• Your Suit will not be put on the start list until the suit is paid off completely. 

• Changes to the characters design or full character changes can result in additional charges for material replacement and additional time the costume may take to create, please be sure you are positive of the character you wish to commission before submitting and paying.

• Accepted forms of payment have changed! Payment through square invoice, money order, zelle and we also have Wise. We do have afterpay available with square for those that have pre-qualified, along with our website offers paypal pay later for those that have been pre-qualified for that as well. Currently Paypal is not preferred but if absolutely needed for payment or the pay later we can use this.  We will not accept personal checks or cash through mail.

• There will be no acceptances to late payments effective 03/2024. Failure to pay your payment on time can result in cancelation of your slot. You will not receive your 50% down payment back.

• If we contact you more than once about making payments your commission will be considered canceled. You will receive anything over the 50% non refundable deposit back. If we contact you more than twice for any other suit/order related questions or concerns with no response after 90 days your suit/order will be considered abandoned and there will be no refund provided.

•  At Monster Cat Creations LLC we reserve the right to decline a commission for whatever reason.
   

Behavior and cancellation:

• There will be no tolerance for any rudeness or aggression toward staff or customers in person or over social media. This will result in cancellation and blacklisting.

• If you the customer cancel your order you will receive a 50% refund, you will not get the non refundable deposit. If still paying you will receive a refund for what has been paid over the 50%. 

• If we, Monster Cat Creations LLC, were to cancel your order due to no fault of the customer (personal reason) you will receive a full refund or option of your supplies with remaining funds after the value of the supplies are deducted. (supplies will be your fur, minky and base). You will not receive the supplies if you are to take a full refund.

 Contact/contacting, updates and work process:

• Upon completion of securing a slot with Monster Cat Creations you will be required to email Monster Cat Creations and CC in our assistant with the information about your commission. Email should contain the accurate reference/artwork of your character/product, quote form to show what is being ordered, and the signed terms of service form. If you wish to add in to your order in the future (such as add on eyelids ect please email with what has been added to the order with the receipt of payment) We request the reference/artwork be set to the owner on telegram with the name as well for ease of finding you on telegram as well.

• All questions should be directed via email (please respond in the email chain do not send a brand new email) or telegram and they will be answered as quickly as possible.

• Quotes will not be answered outside of our dates that we are stated open for commissions. All emails/messages regarding a quote will be answered with a generic reply or bypassed.

• Repeating from above, if we try to contact you more than once about payments or any other suit related questions or concerns with no response after 90 days your suit will be considered abandoned and there will be no refund provided.

• All customers are provided and have various ways of contacting the owner and our customer representative, which include our personal telegram, customer chat, update channel, and our trello to be able to access our work list and keep up with updates to current work/delays. Contact can be made through the fb page, twitter and website if unable to contact us on any of the above listed ways of contact. We will respond to you as soon as we can. (normally within 2 business days)

• If you refuse to check these update channels or refuse to contact us we are not responsible for your lack of communication, we contact customers when we work on their product and when purchasing/picking supplies to ensure accuracy of the colors, we are not obligated to talk to customers outside our work hours or if we are not working on their product. We do not contact you while not working on your product unless we need to speak to you about your commission.

• Orders are worked according to their pay off date, items will not be started until they are paid off and are up for work according to their slot location from their pay off dates. 

• Items being worked on are mentioned within our update channels and can be seen via trello in our current work tabs as we work. 

 

Deadlines:

• Currently we are unable to offer guaranteed deadlines. We will listen to request dates but we will not guarantee you will have the suit/product by that requested date due to responsibilities and appointments outside of the shop.

 

Warranty:

• Upon purchase of a suit or item everything will come with a free repair warranty for any mistakes in seams or size we made during construction of your order. We encourage customers to reach out as soon as the issue is found and arrange for the suit to come back to be fixed, or if customer has someone in mind or are able to do so themselves it can be discussed (especially for customers outside the u.s.) on getting approval for themself or said person fixing the suit without resulting in terminating the warranty. Shipping to come back due to our mistake will be covered by Monster Cat Creations. Please schedule for the suit to come back to the shop.

• If you end up having major damage during the duration of owning the suit/product that will require new fur or major repairs, there will unfortunately be a fee for repairs to be made.

• If you wish to ship and have repairs or changes made to the suit, please contact Monster Cat Creations owner to discuss repairs/changes/fees and to schedule a time the costume/item can be in the shop, customer will be responsible for shipping fees to and from Monster Cat Creations.

  • Any customers outside of the U.S. please contact to discuss shipping for any repairs if you wish us to repair the suit for you or discuss a third party fixing the item/costume.

• Your repair warranty will be terminated if there are any parts of the suit repaired outside Monster Cat Creations (I.E. eyes, nose, ears, ect) without prior contact for permission.

• If you sell your suit and the new owner of the suit would like any repairs or changes made to the suit, we offer discounted repairs/changes/replacements for the new owner.

 

Shipping:

Due to issues in the past we will only ship to the address that matches with the address on your form of payment. (i.e. your paypal, online order, ect) Please be sure your address is correct and will match. If you need us to ship your product to a different address we will now require signing a contract to approve us to ship to a different address. 

We apologize for any inconvenience.

 

• Once your suit/product is with the shipping company of choice Monster Cat Creations is no longer liable for any damages to said suit/product. We can not be held responsible for damage in route to you as we have no affiliation with the chosen shipping company outside of shipping with their services.

• Should your item arrive damaged please take photos immediately and take the box with item that is damaged to your nearest shipping company location so they can document the damage. (we ship using mainly using USPS unless requested by you the customer to use another mailing system, using a different mailing system may require additional cost as we do not have fedex or ups near our current location).

• We are not responsible if the shipping company misplaces your product. We provide tracking with your item to allow both parties to watch where the item goes and when it will arrive and be able to try and find the item if it goes missing between one city and another. If your item goes missing during shipment please follow the shipping companies guide for putting in a claim on said item.

• Monster Cat Creations can not be held responsible if your package is not received (i.e. shipping company shows delivered but item can not be found on property) as we have no control over the shipping company or your property/location item is shipped. Please contact the shipping company to inquire on where packages may have been left on property and to get assistance. 

• Upon arrival you will have up to 5 days to report any construction errors to monster cat creations (i.e. seam issues, too tight/loose, too short/tall ect) that will fall under the warranty of free repair. Reporting mistakes we made after 5 days may not be considered for our free repair due to suit has been in your possession long enough to find issues with construction of the costume

• This warranty will be valid for as long as you own the suit.

 

Minors (under 18 years old):

• Due to previous issues we will no longer be working with Minors under the age of 18 and will not work with a parent for someone under the age of 18 without references from other suit makers you have worked with and have positive feedback from those makers that your parent followed their t.o.s., if we permit a parent to commission they will be required to sign a waiver and our t.o.s. There will be no exceptions. We apologize for any inconvenience this may cause. 

 

Working on your suit/Disclosures:

• Customers will be provided work in progress (WIP) images of their order via personal messages and update channels during the building process to verify things are done correctly. PLEASE REVIEW THE IMAGES FOR ACCURACY! If an issue is seen within the work in progress photo the customer is responsible to relay this the sender of the images upon receiving them. (Images will be sent by MCC or the Assistant in shop) If you the owner give Monster cat creations confirmation of accuracy from images provided are correct and they move forward with completing your order, if you fail to alert to any errors that lead to any changes after giving the confirmation of accuracy that result in changing the product there will be an additional charge due, claims of not noticing an error in the progress photos will not be accepted.

• All products will be photographed before shipping for our portfolio.

• Please keep in mind those that are part of Monster Cat Creations LLC do have pets. Please be aware that if you have any allergies to animals you will run the risk of allergic reactions from the suits. Currently these animals include cats, dogs, along with farm animals such as horses, pigs, chickens, ducks, turkey and goats. We will not be held responsible for any allergic reactions.

• All suits are cleaned with free and clear detergent and disinfected before being packed to ship. Items are packed in plastic to allow additional protection within the box it is being shipped in.

• Monster Cat Creations will not be held responsible for any medical conditions and allergens not disclosed to us during the commissioning process. Those working within the shop do not have allergies or chemical allergens. We use everyday household items around us and the shop including air fresheners/oil melts/oil diffuser and candles, along with common cleaning supplies (i.e. lysol wipes/sprays) and hygiene products (i.e. scented shampoo/conditioner) If you have any sort of allergen to anything (including scents) please contact Monster Cat Creations owner or our customer representative immediately to inform us so we may ensure we take precautions for your product if it is an allergen we can work around. 

 

Fursuit items:

• Customers will sometimes be provided a free sample of our fursuit spray with their purchase of a suit, additional larger sprays may be ordered to be sent with your suit if wished in different scents.

  • Fursuit sprays contain water, rubbing alcohol, essential oils, and vanilla stabilizer​

• Most suit orders come with various items as gifts from Monster Cat Creations as a thank you for ordering. Each order can vary according to what is sent with the suit, it is never the same items. Please note we are not obligated to include gifts with suits, we do this as we can and as a thank you for commissioning. 

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Printed name: _______________________________________________________________

Signature: __________________________________________________________________

Commission date: ____________________________________________________________

Pay off date: ________________________________________________________________

Character name: _____________________________________________________________

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Here at Monster Cat Creations we strive to bring you quality service and quality suits. Thank you for taking the time to read our terms of service.